Returns & Refund Policy
At Lucky Petopia, we strive to ensure customer satisfaction with every order.
Due to the nature of our products and fulfilment process, we do not accept returns for change of mind, incorrect purchases or items that have been used.
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery and provide photos of the item and packaging.
Where applicable, we may offer a replacement, store credit or refund after reviewing the issue.
Please do not return any items without contacting us first, as return instructions may vary depending on the supplier and product.
If you have any questions, please contact our customer support team